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My Internet service has gone on holiday...

intrigued
Whizz Kid
Message 16 of 16

The end of another year and a holiday season is back upon us once more. I'm staying put, but my Internet service has upped & gone. No idea where to. And what is left is just an inkling of its former self (not that it was very speedy in the first place!).

 

My Internet speeds are currently (much) less than 1Mbps for downloads so it means that once again I can go paint the house and leave pages to load in their own good time.

 

Getting really quite sick of this now...

 

 

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intrigued


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15 REPLIES 15

Message 1 of 16

Hi intrigued,

 

Thanks for the update and please let us know if you need any assistance 🙂

 

Thanks

 

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Message 2 of 16

Hi...

 

I've been away for a few days but all seems fine now with the line.  Many thanks.

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intrigued


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Message 3 of 16

Hi intrigued,

 

I've checked and the incident is no longer present. I've also run a test on the line which hasn't detected a fault and the connection looks stable. How is the connection at the moment?

 

Thanks

 

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Message 4 of 16

What were the results of the tests - if any - on 27 December?

 

Has anything been done to rectify the problem?

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intrigued


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Message 5 of 16

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 16

Thank you, Karl

 

It's at times like this I start doubting myself. Thanks for vindicating me.

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intrigued


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Message 7 of 16

Hi

 

Traceroutes do show an issue.  I've retested and an incident is now being flagged at your exchange that may be causing the issue.

 

We currently have an engineer on route to the exchange for further investigation.

 

Thanks

 

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 8 of 16

And the 'Traceroute' you asked for:

 

Traceroute has started…

 

traceroute to www.google.co.uk (216.58.206.35), 64 hops max, 72 byte packets

1  192.168.1.1 (192.168.1.1)  8.554 ms  183.274 ms  1.134 ms

2  * * *

3  host-78-151-230-227.as13285.net (78.151.230.227)  22.146 ms  22.895 ms  21.938 ms

4  host-78-151-230-226.as13285.net (78.151.230.226)  21.184 ms  30.369 ms  23.941 ms

5  host-78-144-0-81.as13285.net (78.144.0.81)  25.703 ms  26.901 ms  25.585 ms

6  72.14.243.46 (72.14.243.46)  25.076 ms  24.787 ms  29.244 ms

7  * * *

8  209.85.249.218 (209.85.249.218)  27.552 ms  65.215 ms  25.724 ms

9  216.239.63.137 (216.239.63.137)  35.723 ms  29.835 ms  33.594 ms

10  lhr35s10-in-f3.1e100.net (216.58.206.35)  24.744 ms  43.925 ms  24.791 ms

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intrigued


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Message 9 of 16

The Internet has (temporarily, I hope) given up the ghost this evening. I'm sending this on 4G through Three. However, before I lost it, here's the ping result you asked for:

 

PING google.co.uk (216.58.208.131): 56 data bytes

64 bytes from 216.58.208.131: icmp_seq=0 ttl=55 time=21.910 ms

64 bytes from 216.58.208.131: icmp_seq=1 ttl=55 time=21.879 ms

64 bytes from 216.58.208.131: icmp_seq=2 ttl=55 time=138.952 ms

64 bytes from 216.58.208.131: icmp_seq=3 ttl=55 time=131.841 ms

 

--- google.co.uk ping statistics ---

4 packets transmitted, 4 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 21.879/78.645/138.952/56.807 ms

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intrigued


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Message 10 of 16

OK.  Many thanks.  Will do.

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intrigued


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Message 11 of 16

Hi

 

This link shows how :

 

https://community.talktalk.co.uk/t5/Articles/Run-a-Ping-or-Traceroute/ta-p/2205368

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 12 of 16

How do I do that?

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intrigued


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Message 13 of 16

Hi

 

When the speeds are slow, run a ping & traceroute to www.google.co.uk and turn off wifi to make sure nothing is using up your bandwidth while you test.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 14 of 16

This is precisely what it does... Internet speed decreases at times to that slower of a snail on amphetamines - and then bounces back up again at some point soon after.

 

As you correctly say, Internet speeds today are back on a par as to what I would expect (and pay for). I really never know when it's going to fizzle out and decrease to that of 1995 dial-up speeds.

 

I use both methods of discovering Internet speeds: both cabled and wi-fi.

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intrigued


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Karl-TalkTalk
Support Team
Message 15 of 16

Hi

 

I'm showing sync at 53.7mb

 

Are you testing your speeds wired or wireless ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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