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My internet is down in york

Ravenrob
Chatterbox
Message 12 of 12

Is anyone else having problems in Huntington york?

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11 REPLIES 11

Message 1 of 12

OK thanks, could you take a look at our UFO support hub, if you then still need assistance can you contact our UFO support team, they'll be able to help


Thanks

Chris

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Message 2 of 12

Yes I’m on ufo and the talk talk landline is also down

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Message 3 of 12

Hi Ravenrob,

 

I'm sorry but the landline number that you've provided isn't bringing up any details. Do you have our UFO service?

Chris

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Message 4 of 12

According my account details this is my land line however it will not dial out it’s also down..

I can’t do test of line as the internet is down.. when I try and so the test with mobile data.. it crashes.. I have tried the usual on and off with the router and wall box

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Message 5 of 12

Hi Ravenrob

 

Have you added the correct landline number to your Community Profile?

 

Have you run a test using our Service Centre

 

Thanks

 

 

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Message 6 of 12

Hi Debbie,

added information requested 

Debbie-TalkTalk
Support Team
Message 7 of 12

Hi Ravenrob

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Message 8 of 12

P.s i cant troubleshoot my line as internet is down.. I’m connected now through mobile data

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Message 9 of 12

My internet is still down this morning,

on my modem on the wall all lights are flashing green except LOS which is flashing red,

my router has orange light not white.. when i reset the router flashes white and orange then goes constant orange..

and when i try to call out on my phone a voice says calls can not me made from this phone..

and my bill is paid

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Message 10 of 12

The router is orange, the modem has a flashing red light and the phone says can’t make calls

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Skynet_TX
Community Star
Message 11 of 12

Hi @Ravenrob,

 

What are the light(s) showing on your router ?

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.