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NO ENGINEER VISIT AFTER APPOINTMENT BOOKING / NETWORK CONNECTION NOW A DISASTER

ooadeko
First Timer
Message 2 of 2

I did a live-chat with Nazleeanne for an upgrade of my package from faster fibre to fibre 150, booked appointment for 17th August between 1300 - 1800hrs but no show. Now, the internet / wifi at home is so horrible now that I am already contemplating changing a provider as this terrible service cannot continue.

 

I would still like to give a benefit of doubt.

 

Thank you and expecting a speedy response.

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I'm showing that the order for fibre 150 was cancelled shortly after it was placed.

 

I would advise that you contact our customer Teams directly and place a new request if you still want to go ahead with the upgrade option.

 

Thanks  

 

Karl. 

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