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NO FIBRE IN MY AREA

LallyBerry18
First Timer
Message 3 of 3

Hi,

I used to have fibre before but when I moved to my new place (SE3 7RP), I've been told by your services that I couldn't get it in this area.

 

I've been a customer for a long time and recently my internet connection has slow down a lot. I still work from home and I really need a faster connection. 

I received a letter from a new company which will provide the fibre in my location next year. If you can't give me the fibre, unfortunately, I will have to switch with this new company.

 

I really hope that I could find a better deal with you instead of this new company but I won't have the choice if I don't get what I need with you.

 

Kind regards,

Nathalie Gravelet

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi LallyBerry18

 

Im really sorry, we have no control of the availability of broadband its down to the Openreach (BT) network that we use. 

 

Sorry again

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Divsec
Community Star
Message 2 of 3

Hi @LallyBerry18 welcome to the club, I am exactly the same, but I decided to move home, Talktalk didn't make me. If you have someone offering fibre next year, lucky you, Tt will probably be able to offer it then as well.

I don't work here and all my opinions are my own.
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