on 26-07-2021 11:26 AM
Following a local outage yesterday afternoon, I have lost internet service. After checking the logs I find that the DSL is showing as disconnected. I cannot re-establish a fibre35 connection with Talktalk. I have reset the router but to no effect and done a factory reset.
The line is active for telephone as this is still working. I have tried disconnecting the phone and removing the filter and connected directly to the DSL without success.
I think that the DSL link to my local exchange has been interrupted.
on 27-07-2021 10:11 AM
If you's like us to go ahead with the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 27-07-2021 06:55 AM
I'm sorry to hear this. If there is still no connection at the test socket with 2 different routers, cables and microfilters then the next step will be to arrange an engineer visit. Would you like to go ahead with this and we can confirm some details with you?
on 26-07-2021 02:34 PM
Hi Debbie, the router has been reset to factory. Just to confirm you are testing the telephone line in my profile.
PS Tried it connected to the test socket, still no joy.
on 26-07-2021 12:58 PM
Was this a planned maintenance email? Did it advise that you would be without service?
I have now tried a radius resync, please can you factory reset the router for ten seconds and let me know once the router has been switched back on?
on 26-07-2021 12:37 PM
Thanks Debbie. I have tried another router which was working on fibre but this was the same. No VDSL connection.
I did get an email yesterday from talktalk saying that changes had been made in my area.
on 26-07-2021 11:56 AM
I'm sorry to hear this.
The line test has not detected any faults but I can see that the line is not in sync.
Do you have another router that you can test with?