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Need a help number. I have multiple problems &

CarolLocke
First Timer
Message 3 of 3

My wifi keeps dropping out. My account says I have 7 connected devices, I do not. I cannot find a phone number or a way to get help. It seems once you are in they are not interested.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi CarolLocke

 

You will get the best help here in the community for your issues. 

 

KeithFrench has a wealth of experience dealing with WiFi issues and can really help. If he thinks the router itself is at fault, he will let us know and we can dispatch a new router.

 

Work with Keith and ourselves and I'm sure we will be able to help.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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KeithFrench
Community Star
Message 2 of 3

I think you will get better help from the TalkTalk staff on this forum or myself. Do wired devices (Ethernet) drop out at the same time?

 

What make/model of TalkTalk router are you using, there is a label on the rear that will identify this.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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