on 08-03-2021 10:32 PM
As you can see from the network history below since the 05/03/21 the network performance has dropped from 61 Mbps to 21..25 Mbps. The Router line quality looks good and shows a connection of 65 Mbps. There have been no changes to my network.
I tried contacting support who rebooted the router without warning whilst we were chatting, breaking the connection and not improving the performance.
Can you please look into what is causing the drop in performance in the TalkT network and let me know when it will be resolved. Please do not reboot my router again without warning as this is obviously not the cause of the issue.
07/03/21 - 21/14
05/03/21 - 25/14
02/03/21 - 58/14
28/02/21 - 61/14
26/02/21 - 61/14
Router Line Quality
Upstream line rate (kbit/s): 15839
Downstream line rate (kbit/s): 65666
Upstream noise safety coefficient (dB): 5.7
Downstream noise safety coefficient (dB): 5.1
Upstream interleave depth: 1
Downstream interleave depth: 13
Line standard: VDSL2
Upstream line attenuation (dB): 7
Downstream line attenuation (dB): 15.1
Upstream output power (dBm): 6.4
Downstream output power (dBm): 12.8
on 15-03-2021 10:10 AM
on 12-03-2021 06:40 AM
Thanks for testing the router at the test socket.
I've completed another line test which is now clear, no faults detected.
Would you like me to send a different router for testing to see how the connection compares?
on 10-03-2021 08:54 PM
on 10-03-2021 08:20 PM
I have reconnected the router to the test point.
The sync speeds are now much lower
on 10-03-2021 07:52 PM
on 10-03-2021 07:46 PM
I have connected the router to the test socket and now get 15Mbps down and 6Mbps up, so worse performance than before.
Measurements are taken from a wired connection to the router.
on 10-03-2021 06:33 PM
Depending on the type of master phone socket you have, it may have a test socket inside it, more details here : https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
on 10-03-2021 10:15 AM
on 09-03-2021 08:38 PM
Are your speed test results from a wired or wireless device, it is best to check from a wired device to get accurate results.
If a wired speed test result is giving significantly slower speeds than your routers sync speed then have you tried switching the router off for over 30 minutes, this will mean your router will create a new 'session' in the street cabinet when it is switched back on, this can often help get the wired throughput speed up closer to the sync speed.
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post within a working day or two.