on 25-05-2021 10:07 AM
I have a Fibre 65 being installed tomorrow - I have an engineer visit booked with the router being delivered today (hopefully!!)
On the Talk Talk website they say if you have an engineer visit booked just hold on to the router the engineer will sort it all - I keep getting text from Openreach saying plug the router in before 8am - so the advice seems to be at odds with each other.
So what is it - do I plug or do I wait?
on 26-05-2021 06:51 AM
We have 2 WIFI hubs, one is the Sagemcom hub (bronze holes on the front) and the Huawei hub (black holes on the front)
Both of these are WIFI hubs, they are just different makes and models. Please let us know how the connection is with the router you have received.
on 25-05-2021 05:34 PM
Router arrived - surprised to see the WiFi Hub not the Black Router (though on the downside this one doesn't allow guest networks - which would have been handy) - the enclosed letter said it was an upgrade - reading online it does seem to offer a good range and does seem to get better reviews than the Black one.
So plugged it in - and replied to the text Openreach had sent me - so now just waiting on the orange flashing light to stop flashing which I am assuming won't be until tomorrow the go live date.
on 25-05-2021 10:38 AM
on 25-05-2021 10:22 AM
@djbdane the line may be physically in place but not connected until tomorrow.
If you do have a handset available, it's also a good idea to dial 17070 once you are up and running to check you get a readback of your allocated phone number.
on 25-05-2021 10:13 AM
If you already have a BT Openreach master socket and the phone line has not been cut and remains connected to the street cabinet it is possible you will not even see the engineer.
In that case plug the router in as soon as you get it and set up your devices to connect to the new WiFi SSID, tomorrow it should connect automatically once the external work is done.
If they are installing a phone line, obviously you need to wait until you have a socket !