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New Router Request

JackC2
First Timer
Message 3 of 3

My wifi has stopped working for both 2.4 and 5 GHz channels, have performed a reset to no avail, when connecting to the router via ethernet both channels show as disabled/down despite having the toggles set to on, have tried toggling them on then off again but this has not helped.

 

Do I need a new router to solve this?

 

Thanks,

Jack

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Jack

 

I'm really sorry to hear this.

 

I've ordered you a replacement router and a returns bag, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the replacement router.

 

Thanks

 

Debbie

Divsec
Community Star
Message 2 of 3

Hi @JackC2 quite possibly, is it all devices unable to connect?

 

Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

I don't work here and all my opinions are my own.