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New Router

markpashley
First Timer
Message 10 of 10

Hi,

 

I've upgraded my contract to Fibre 65 and it said I get a free wifi black hub router with the package but there's nothing on my account showing that it is being sent to me.

 

Will my new router be in the post?

9 REPLIES 9

Message 1 of 10
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Message 2 of 10

Hi Debbie,

 

Thank you very much.

Message 3 of 10

Hi Mark

 

Thanks for your reply.

 

I've ordered the Huawei WIFI hub and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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Message 4 of 10

It is the Super Router HG635.

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Message 5 of 10

Hi Mark

 

Sorry for the delay.

 

Can I just check which router you are currently using? (make and model)

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Message 6 of 10

o.k

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ferguson
Community Star
Message 7 of 10

OK, this has been flagged up to the support team here, wait for a response from them. 

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Message 8 of 10

On the description for Fibre 65 on Upgrades where you can upgrade contracts.

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ferguson
Community Star
Message 9 of 10

Where did it say this?

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