I have just renewed my faster fibre contract and said I wanted the new Wifi Hub as I was a longstanding loyal customer. They said I would need to pay £30, I suggested there must be someone there who had the authority to waive the £30 charge. There was and they did! So now have new hub FOC 🙂
glad to hear our colleagues have been able to help you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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