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New WiFi hub showing WiFi disabled

Paulfinney316
First Timer
Message 30 of 30

I have just had my service setup and have been sent the sagecom wifi hub, all was good this morning then suddenly the wifi stopped working.

 

Logged into the router and and it shows as wifi disabled yet the switch shows green. Turned it off and on an no luck.

 

Followed the guides on here and reset it and still nothing.

 

If I use the wired connections it works perfectly it just wont enable the WiFi.

 

Any advice?

Paul Finney
29 REPLIES 29

Message 1 of 30

Morning,

 

Thanks for the update and please let us know if you haven't received this by today please.

 

Thanks

 

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Paulfinney316
First Timer
Message 2 of 30

Hi Debbie.

 

I haven't received it yet. Hopefully it will arrive today.

 

Thanks

Paul Finney
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Message 3 of 30

Hi Paul

 

How are you getting on, have you received the replacement router?

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 4 of 30

Please start your own thread, @gryphon.

 

Staff reply only to the original poster. 

 

Please go back to the message board and click on start a topic.

 

Your own thread will then be in a queue for attention. 

Gliwmaeden2, a fellow customer.

gryphon
First Timer
Message 5 of 30

Hello,

 

I have exactly the same problem. Line was activated yesterday, I connected up the new hub at around 10:30pm and all was working fine, by the time I woke up in the morning, the wifi was disabled, despite being set as enabled.

 

Restarting the hub did not help. Is the hub faulty?

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martswain
Philosopher
Message 6 of 30

@Paulfinney316  first bills are usually a little more than the contracted monthly rate.

 

They cover the period from "go live" to the first billing date PLUS the next month from the billing date.

 

TT bill in advance and not arrears, so next month it will your expected monthly rate.

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Message 7 of 30

Hi Paul

 

The Huawei WIFI hub is now on its way.

 

Thanks

 

Debbie

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Paulfinney316
First Timer
Message 8 of 30

That would be great Debbie thanks.

Paul Finney

Message 9 of 30

Hi Paulfinney316

 

I can send a Huawei WIFI hub today, you should receive this within 24-48hrs. Are you happy for me to send this router?

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Paulfinney316
First Timer
Message 10 of 30

Can It be a different model?

 

As long as its sent next day thats fine as I will need a working connection by Monday.

 

Thanks

Paul Finney
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Message 11 of 30

Hi Paulfinney316

 

I'm really sorry about this.

 

A fault with the router has been detected.

 

I will need to send another router. Will this be ok?

 

Thanks

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ferguson
Community Star
Message 12 of 30

@Paulfinney316 Please start your own topic and the support team will be happy to help. 

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Paulfinney316
First Timer
Message 13 of 30

I received the new router yesterday.

 

Worked fine but ibe woken up this morning to the exact same problem. 

 

The wireless states its enabled, but then is disabled. 

 

To be able to work I've had to buy 2 powerlin adapters but as it is right now I still cant use any of my tablets or roku streaming devices.

 

Also you sent me the same 'upgraded' sagem device with the same firmware version.

 

You have also not given me the details for your complaints as requested and then this morning, 4 days into the contract I get a bill in my inbox for more than was agreed.

 

Please sort this asap

Paul Finney
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Message 14 of 30

Hi Paulfinney316

 

Apologies for this.

 

I ordered a replacement router yesterday morning, and you should hopefully receive this today or tomorrow.

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Paulfinney316
First Timer
Message 15 of 30

Thanks.

 

Well the latest is that now with the old router, wired via the ethernet ports the connection works for about 10 mins then drops, then I have to use the pin reset switch for it to work.

 

Im WFH today so this is not a great introduction to Talk Talk can someone PM me details for your complaints team please?

Paul Finney
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Message 16 of 30

Hello,

 

Just to add to this, I've also raised this over to our Products Team for investigation.

 

Thanks

 

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Message 17 of 30

Hi Paulfinney316

 

Apologies for this.

 

I've ordered you a replacement router and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

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Paulfinney316
First Timer
Message 18 of 30

The version is SG4K10002816t

 

Its not a great introduction to the service bearing in mind I've had it 6 hours. Is the router not under warranty? Its not fit for purpose if its called a wifi hub

Paul Finney
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O4481417
First Timer
Message 19 of 30

Another person with the exact same issue as me.

No solution except to try and reset yet this does not work. Very poor service

Message 20 of 30

Hi

 

If you log into the router, can you see what firmwar version the router is using.

 

Karl.

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