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New Wifi Hub dropping wifi

Nadinew
First Timer
Message 3 of 3

Had the hub for over a week now and it keeps cutting off? Lights off also,only way it comes back on is taking plug out and back in. On off switch doesn't work for it. I've just signed up for another 18 months so not very happy at all. Please help

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Nadinew

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Divsec
Community Star
Message 2 of 3
  1. Hi Nadine, welcome to the community, your post has been flagged for assistance and you should hear during the day, in the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account. Please don't post personal details here.
I don't work here and all my opinions are my own.
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