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New broadband customer not live yet.

Tifosidave
First Timer
Message 5 of 5

Was due to go live yesterday, had a text to say there was an issue but you'd let me know if would delay the live date. Had nothing and can't get in contact in any way. Also I've seen about checking dial tone but I have no landline phone to check it. 

Dave Shaw
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4 REPLIES 4

Message 1 of 5

Hi Tifosidave,

 

I'm sorry if there has been a delay in you receiving a reply. I'm sure you can appreciate the challenges that the current situation pose for both TalkTalk and Openreach.

 

Are your services working normally now?

 

Thanks

Emma

Be sure to give kudos and accept your solution

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Message 2 of 5

I have submitted a form and had no reply, I've texted the number and had no reply I've rang with different options but get no reply the line cuts off. There is seemingly no way of actually finding out what is going on or what the likelihood of conclusion is, if as looks like the case that there are not many engineers then surely the transfer should have been postponed so at least people had a connection. 

Dave Shaw
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Michelle-TalkTalk
Support Team
Message 3 of 5

Hi Tifosidave,

 

Sorry to hear this. I've recommend contacting our team using the below link to MyAccount. There should be a form to submit here and the team will be able to check and update on any delayed orders for you.

 

https://myaccount.talktalk.co.uk/ordertracker/index/ordertracker 

 

Thanks

 

0 Likes

KeithFrench
Community Star
Message 4 of 5

Hi @Tifosidave 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?