Hello everyone. Been happy with how my new contract has gone through but it seems my speeds are now getting very slow. Was getting about 36mbps but now its gone down to 2mbps!!! The very minimum should be 18mbps.
Anyone know why this is?
Yes left on from the start. No there have been no drop outs. Trying to download a game now and im at 800Kbps 😬
Cool, probably need one of the Communities team to run some tests on your connection then. You will need to update your community profile to include your name, phone number & alternative contact number. This will allow the TalkTalk communities staff who read this post to identify you, and they will then be able to run some tests against your line to see if there is any issue.
Don't post any personal details in this thread, just add them to your communities profile.
They don't tend to work weekends, so you may not hear back until early next week.
I'm sorry for the delay. Please can you re-check and confirm if the telephone number in your Community Profile is correct? Please do not post any personal information on the Community.
Hi Michele. I have checked and yes that's my number! Or did it change with new contract? There was no mention of a number change.
Line test is passing and sync speed is 39.9Mbps. Are you getting the slow speeds on devices connected to your router by Ethernet cable or wifi?
Cheers Chris. I turned the router off for 5 mins and speeds came back. Not sure why they dropped. The low speeds was tested on my PC which is wired to the router 👍
Ok so at the time of this post I'm currently getting 8mbps 😞
I have not rebooted as I thought best to leave so you can test the line while the problem is there.
Ok wired connection shows 12.6 down and 4.8 up.
Over wifi on my phone i got 13.6 down and 5.0 up.
I shall now reboot the router.
Straight after the reboot;
Wired im getting 37.4 down and 5.0 up
Wifi im getting 12.3 down 4.7 up.
Thought best test wired again . Slowly went up to 19.8 down 4.7 up. Seems to keep doing this now.
Would you like me to send a different router to see how the connection/speed compares? You shouldn't need to keep rebooting the router to increase the speed.
Yes i think it might be best as my speeds today are down to 18 down and 3.6 up .
Reset router and now there 37.6 down 5.0 up!