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New contract and topcashback

willboy11
First Timer
Message 6 of 6

Hi there ordered fibre broadband through topcashback 06/06/19 (order no N67449932) but £80.00 cashback has not tracked.I would appreciate any assistance regards this.Many thanks

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5 REPLIES 5

Message 1 of 6

Hi @willboy11

 

Ive looked further into this and we cant see any indication that the order was placed through Topcashback, usually when the order is placed a marker is placed on the account, this hasn't happened in this case, so the order will not be tracked by our marketing company (Awin) nor Topcashback. 

 

The order will need to be cancelled and reordered again through Topcashback. Cancellations can only be done through our cancellation team 

 

Sorry for any inconvenience caused. 

 

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Message 2 of 6

Hi Arne and thanks for your reply.Not wanting transaction to be verified but simply that it has tracked and recorded properly.can you confirm cashback has trackedThanks

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Message 3 of 6

Hi @willboy11

 

Your account hasn't gone live, so it can take upto 90 days for the cashback to be verified, as per the Terms and conditions below.

 

  • It will take up to 90 days after the original purchase date for your purchase to be verified as eligible for a reward. We strongly recommend letting this 90-day period pass before querying the status of your reward..
     

Your original order was placed 06.06.19 so it can take upto mid September to show. 

 

Thanks
 

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Message 4 of 6

Thanks Arne

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Arne-TalkTalk
Support Team
Message 5 of 6

Hi @willboy11

 

I will look into this for you and get back to you. 

 

Regards

 

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