on 31-10-2021 08:40 AM
Hi.You are unfair to new customers you sell broadband for 21£ and a bonus 60£ and for me with 10 year old customer you are offering £32 that's not fair .End up giving up on services. You have delated my chat on my website so that I cannot contact you.
on 31-10-2021 08:53 AM
Hi Jerzy 4
The Loyalty team will offer you as a loyal customer the best that they can. At least as good as the direct offers to new customers coming direct to TalkTalk.
LiveChat to TalkTalk support is here: Our LiveChat team. Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.
Opening hours are here: When to contact TalkTalk?
TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.
Calls to Customer Services, Loyalty renewals and cancellations on 0345 172 0046, Retentions on 0345 172 5157, if you're thinking of leaving, and Future Fibre enquiries on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.
For calls to Customer Service agents from a mobile, use 0203 441 5550.