on 26-01-2019 11:16 AM
Can anyone help, we went live yesterday, 25th, streaming via amazon stick a film, but the film kept sticking/ freezing, no one to ask online, no one to ask on customer services phone number, system check says we need an update after 24 hours.this is crap, come back virgin all is forgiven,
on 28-01-2019 12:47 PM
on 26-01-2019 12:52 PM
Please can you get this information for me & hopefully I will be able to help you.
How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG633 this is at:-
Maintain > System Information & expand Broadband Information
On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.
If you have the new TalkTalk Wi-Fi hub this can be seen via:-
Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub
Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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