on 21-09-2021 02:16 PM
I’m in my new home awaiting my connection date (been in 7 days but no open reach slot!)
it’s due in 2 days.
last night I got email and text saying it had been cancelled!
i rang this morning and was told the line is not free yet!
why was this not known sooner? Or checked earlier? Or someone let me know?
I have had to re order , 57 minutes on the phone. No slot now for 10 days! But they will try sooner. Why can’t I have my original slot back?
How do I keep my job to work from home?
what a fiasco.
I’ll find another provider who can connect me sooner.
Answered! Go to Solution.
on 22-09-2021 02:36 PM
And while you are on would you ask someone why a router would be sent to the old property? This is all so basic. The last thing I need to be doing during a move without internet is trying to retrieve parcels. Just gets worse.
on 22-09-2021 01:23 PM
on 22-09-2021 12:57 PM
on 22-09-2021 12:11 PM
on 22-09-2021 10:27 AM
on 22-09-2021 10:25 AM
But the line is now free. And open reach were coming on the 23rd. So why can’t they just do it now if it’s just a cab switch. Why must I wait till Oct and then waste money with a new line. It’s a ridiculous system. No fault of mine and wanting to stay with talktalk but you are forcing me to change providers after all these years of loyalty.
on 22-09-2021 10:14 AM
I'm really sorry but I think it's very unlikely that we are going to be able to bring this forward but I will check with our order management team
on 22-09-2021 09:53 AM
Yes but that’s no good. I’ve been sat in new house for 8 days awaiting originally switch of 23rd.
I need to work!
the line on the house has a dial tone but cannot ring out anymore.
it’s obvious that the line was not cancelled by EE when talktalk checked 2 days ago but now is.
please can openreach come sooner now and switch rather than put a brand new line in.
I cannot wait till October. I will have to try another provider
on 22-09-2021 09:42 AM
Thanks for adding your address. The new order appears to be going through and the go live date is the 1st October, is this the date that you've been given?
on 22-09-2021 08:31 AM
Thanks for answering the security questions, sorry but could you also please add your new address to the private notes section of your community profile Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 21-09-2021 04:14 PM
on 21-09-2021 02:48 PM