on 31-12-2021 08:28 PM
Several weeks ago I opted to change my package to the 65 with Netflix. Still not had an email to link my netflix account, plus I have a super safe boost 4 pound charge I don't want. Saying I still have an order pending so can't cancel boost.
on 05-01-2022 12:53 PM
It looks as though the Netflix option has not been added correctly and may need to be added again. Can you Live chat or call our customer teams as they will need to confirm some security details before they can re-add this.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 31-12-2021 08:55 PM
When you changed package, the Supersafe boost may have been applied automatically, @DJ_Dodgy.
You can no longer get just one device covered for free.
Where did you set up the package change? One-click email? My Account? Chat?
Do you have any screenshot saved from the deal, if it was showing online?