FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New netflix fibre 65 upgrade email

DJ_Dodgy
First Timer
Message 3 of 3

Several weeks ago I opted to change my package to the 65 with Netflix. Still not had an email to link my netflix account, plus I have a super safe boost 4 pound charge I don't want. Saying I still have an order pending so can't cancel boost. 

2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi DJ_Dodgy

 

It looks as though the Netflix option has not been added correctly and may need to be added again.  Can you Live chat or call our customer teams as they will need to confirm some security details before they can re-add this.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

When you changed package, the Supersafe boost may have been applied automatically, @DJ_Dodgy.

 

You can no longer get just one device covered for free.

 

Where did you set up the package change? One-click email? My Account? Chat?

 

Do you have any screenshot saved from the deal, if it was showing online?

Gliwmaeden2, a fellow customer.
0 Likes