on 12-08-2021 09:07 PM
I had my talk talk fibre installed today. The router turns on and has a white light as if it’s connected to the internet. But there is no wifi network with its name on any of my devices, so I am unable to connect to it.
on 17-08-2021 10:14 AM
on 13-08-2021 06:28 AM
Thanks for your reply.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 13-08-2021 06:01 AM
12-08-2021 10:34 PM - edited 12-08-2021 10:46 PM
Yep, you would have to use a device that was connected to the router using an ethernet cable to be able to log into the router if the Wi-Fi is not working.
If you don't have a device you can connect 'wired' then you could just try a factory reset of the router by holding in the reset switch on the back for over 10 seconds, just to see if that helps.
on 12-08-2021 10:09 PM
Thanks. Unfortunately when I try to put that link in my browser I am unable to open it. I think this is because I can’t connect to the wifi network as it is not showing up. I suppose I’ll speak to the team tomorrow! Thanks
on 12-08-2021 10:01 PM
Can you browse to http://192.168.1.1/ and log into the router. Once logged in can you check to see if the Wi-Fi network name is showing as the one you are expecting, and check if the Wi-Fi is showing as enabled or disabled, if it is disabled then try to enable it, if it still won't enable then try doing a factory reset of the router by holding in the reset switch on the back for over 10 seconds. If it is still disabled then it may be that you have a faulty router, the staff here would be able to help with that when they are back tomorrow.