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New router heeded

Johnboil1979
First Timer
Message 6 of 6

Hi guys I'm trying to find out if I'm eligible for a free router replacement?

I've been a customer since 2019 and my routers wireless signal has been very poor since day 1 but I've put up with as my xbox was connected wired but now the router needs to be reset everyday!! for me to get any speed wired or wireless!!  , I've just upgraded my broadband to a new 18 month contract so wouldn't I be able to get a new router replaced for free? I've been told on the phone by an agent I'd have to pay over £100 for a new router!! Is this correct?? Any help will much appreciated 

John
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5 REPLIES 5

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Johnboil1979
First Timer
Message 2 of 6

Hi Karl thanks for the quick reply , that's brilliant news thank you very much

John
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Message 3 of 6

Hi

 

I am seeing some errors and dropped packets on the wifi side.  The logical next step is to try a new router to rule out a hardware issue, so I will get one out to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 4 of 6

Hi Karl thanks for the reply, I've just added my community details 

John
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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE