on 20-10-2021 07:45 PM
I've just joined fibre and tried to set up my new router today which is the start date. It has been on for 3 houra now and the light on the front is still flashing orange and white. I've looked on the router set up page on the website and I've followed everything and it hasn't helped at all.
Could you please help me get this sorted? Thanks
on 26-10-2021 09:21 AM
Glad all is working.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 25-10-2021 09:31 AM
on 25-10-2021 07:27 AM
on 22-10-2021 08:51 PM
Ok, so the fact that it has made it past the flashing amber/white and got to static amber would probably indicate that the router has successfully synced, but it is not able to authenticate onto the TalkTalk network.
It would be worth going to the Service Centre to run a connection test on your line as occasionally this can give things a kick and allow the router to authenticate.
If that doesn't help (or it it detects some issue) the staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.
on 22-10-2021 07:45 PM
I received my new router today, set it up and it's reacting very differently to the old one but still no luck.
The old one constantly and rapidly flashed orange and white/blue. This new one flashes Amber, then flashes Amber and white alot slower than the old one and now it is just a static Amber.
I have done a factory reset, turned off for 30 minutes and disconnected all the wires and reconnected them and the exact same has happened. It has now been on static Amber for 40 minutes with no change.
Could you help me please?
on 21-10-2021 10:21 AM
Thanks for trying this. I have a different router on the way for you.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
on 21-10-2021 09:17 AM
The fibre order has completed. Could I just ask if you can factory reset the WIFI hub using the pin hole reset for ten seconds and then try and connect again with this router?
on 21-10-2021 09:10 AM
I'm asking because Chris asked earlier if I had another router I could test with. I have plugged my sky router back in and it works. So I was wondering if it hadn't been changed over to fibre at the cabinet yet and that may be a reason for the problem with the new TT hub?
on 21-10-2021 09:00 AM
To use a non TT router, further information can be found here
The WIFI hub will work fine with a fibre connection. Would you prefer to try and set up your own router first before we send a replacement for testing?
In regards to the cabinet, the engineer completes work to change the connection over from ADSL to fibre.
on 21-10-2021 08:57 AM
If you think that the issue is the router then yes.
Does something need to happen at the cabinet to change from normal broadband to fibre broadband? Or are all routers capable of using both no matter their age? I'm only asking as my sky router that works is 7 years old.
on 21-10-2021 08:54 AM