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New set up and no internet

BovL9
First Timer
Message 4 of 4

Hello,

 

We have our TV box and router and were meant to go live yesterday however the router is still not connecting to the internet, we have tried many different things and nothing seems to be working at all. I will be trying to ring tomorrow but no one is there today apparently, does anyone have any advice please? 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi BovL9

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Message 2 of 4

Chat is not available today for "recent order" enquiries, @BovL9. Worth a try tomorrow. 

 

Scroll down on this page:

 https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

If you need this followed up by forum staff,  they will need to identify your account. 

 

Please go via your avatar/name; settings; Profile Wizard. 

Gliwmaeden2, a fellow customer.
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martswain
Philosopher
Message 3 of 4

@BovL9 

 

Did you get a confirmatory text or email yesterday advising your service was live ?

 

Is your phone working and does dialing 17070 get a readback of the correct number ?

 

Have you registered for an online My Account ?

 

If so, check the status of your order there.

 

 

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