on 20-02-2019 10:31 AM
I go fibre broadband about 6 months ago approx. Great for a few months, then very slow and constantly disconnecting from the Internet. Had openreach out n it was apparently the router. Received a new router, great for a month or two, now very slow and dropping out a lot.
Is there any issue with the new sagemcom 'game changer' hub? Are other people experiencing problems like this?
Any feedback much appreciated.
on 05-03-2019 12:35 PM
on 04-03-2019 01:48 PM
I've received confirmation from our network team that the engineer visit is booked for 05/03/2019 AM (08:00-13:00) - please let us know how you get on
on 04-03-2019 11:48 AM
Thanks for the PM, I've passed on your availability to our network team. We'll let you know when we receive confirmation of the date and time slot booked
on 04-03-2019 10:01 AM
I've been advised that the next step will be to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.
on 04-03-2019 07:02 AM
on 04-03-2019 06:21 AM
on 01-03-2019 08:24 AM
on 28-02-2019 10:39 AM
on 28-02-2019 08:15 AM
Thanks for trying this. I've passed the intermittent connection and slow speed over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update for you.
on 27-02-2019 04:10 PM
Tried the new router, and no better I'm afraid. In fact the replacement Huawei was consistently slightly lower than the Sagemcom (4.7 rather than 5.2), so I've swapped it back.
I've checked all I can now within the house.
on 21-02-2019 11:39 AM
on 21-02-2019 11:00 AM