on 04-08-2021 07:42 PM
I've just installed my fibre 65 router today however the speeds appear to be slower than promised. I've installed it on the master socket and even tested it with only 1 device connected. The router isn't near anything that would interfere with it. My minimum was 47 or 48 but I'm getting 40 Mbps. I also tested it on the admin section of the router settings.
It's a little frustrating as I'm paying for a 65mbps plan and was happy to accept the 47-55 range that I was quoted.
on 05-08-2021 07:50 AM
Thanks for updating your Community Profile.
I've checked the connection stats and your line is in sync at 40mb.
I'm just sending you a Private Message to confirm some details so I can check the speed range for your line.
on 05-08-2021 06:16 AM
on 04-08-2021 08:32 PM
Have you just upgraded from Fibre 35 to Fibre 65, or is this a brand new Fibre 65 installation.
If you have upgraded from 35 to 65 then have you tried switching the router off for over 30 minutes to force it to create a new session when it is powered back on.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.