on 12-06-2021 09:25 PM
Internet has been fine for months, suddenly this afternoon, I'm disconnected and now the router is constantly flashing a steady, but fast amber/orange.
Took to TalkTalk's Twitter and ran through the usual:
1. Restart router
2. Reset router
3. Try test socket
4. Run line tests
All of this made no difference and now my case has been passed on to the specialist team. I've been told to effectively wait anywhere up to 5 working days; which considering the current climate of working from home; that isn't really going to cut it.
Am I completely out of options, or is there something else I can do to get this working?
Any help is appreciated.
on 17-06-2021 10:33 AM
I'm sorry to hear that the router has not arrived.
In regards to this fault, as the line tests we completed did not detect any line faults then we always suggest testing with a different router first so this can be ruled out.
I'm glad to hear that the fault has now been resolved.
on 17-06-2021 09:55 AM
An update for anyone wondering.
1. Router never showed up. (Probably Yodel's fault rather than TalkTalks).
2. Got a call out of the blue from TalkTalk yesterday to say they had identified a fault on the line. Something I saw myself when running the diagnostic test suggested when the issue first occurred. Arranged an engineer visit for this AM which identified that some work in the cabinet down the road saw my connection being moved to a non-compatible port.
Everything is now up and running again, but I am disappointed that mentioning the fault on the line was not acted upon quickly enough. Several days were wasted waiting for a router that never arrived, and the whole line test result was seemingly ignored by the online support.
on 16-06-2021 07:47 AM
16-06-2021 06:19 AM - edited 16-06-2021 06:27 AM
No sign of the router just yet. Am I supposed to receive some form of tracking details for this?
Out of curiosity, I ran another line test and it is still reporting a fault on the line, suggesting that a network engineer will be out to look within 3 days (so today). Is this correct or have you put a hold on this action?
on 14-06-2021 01:06 PM
Thanks for testing and ruling this out. It would be worth testing with the router first before arranging an engineer visit just to rule this out. If there is no change following this then we can arrange an engineer visit for you straight away.
on 14-06-2021 11:56 AM
on 14-06-2021 11:28 AM
Router is on the way. Our Teams escalated this internally to our SMC teams to investigate. However if the new router does not resolve the issue then an openreach engineer may be required.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 14-06-2021 11:06 AM
on 14-06-2021 10:47 AM
on 14-06-2021 10:21 AM
on 14-06-2021 09:30 AM
on 14-06-2021 08:59 AM