on 22-09-2021 12:35 PM
I've just had the most infuriating webchat and then phonecall regarding our order of FTTP in Inverness. Nowhere through the whole website or phonecall I had when ordering was I told that the Eero router is not compatible with Cityfibre.
The main reason we went with talktalk was to take advantage of some of the smart capabilities of the router and the mesh prospect. The final advisor I spoke to just said for me to order one myself and swallow the cost - surely that defeats the purpose of ordering through talktalk with the promise of getting the eero. I've had to cancel the whole install which was due to happen tomorrow and look for alternatives.
As i stated to the advisor; no where on the website does it say that I wouldn't be received the eero and weirdly enough I received two wifi routers in the post today...
on 22-09-2021 12:46 PM
I'm sorry to hear this. Eero products are currently only supplied to Future Fibre orders. Eero was only recently launched and the proposition is still in it's infancy, so this may change in the future, but for now, this is only with Future Fibre services.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE