on 21-09-2020 04:55 PM
I am getting regular issues with suddenly not having internet. Wifi stays connected all the time websites just won't load.
Rebooting the router fixes it as does changing the DHCP server to google and then the next time switching back to obtain DNS automatically.
I think the reboot or switching settings is forcing a reconnection to the DNS but it still happens every day or so. It affects multiple devices laptop, phone etc so definitely router related I think.
I have TalkTalk Wi-Fi Hub
on 09-12-2020 10:37 AM
Hi, I am having the exact same problems. I change the DNS settings back and forth to get things working again.
This issue is happening every 20-30 minutes and my partner and I are trying to work from home.
@Michelle-TalkTalk Would I be able to request a different router from the current one I am using? (My current router is TalkTalk Wi-Fi Hub Version SG4K10002816t).
on 10-11-2020 08:55 AM
on 07-11-2020 11:18 PM
The Huawei router doesn't seem to have the same problem. I've needed to reboot once due to a loss of WiFi but that seemed to be a one of and different issue.
No DNS server issues that I have noticed.
Thank you for your help.
on 09-10-2020 10:16 AM
on 08-10-2020 06:51 PM
Yes please. I do have a lot of devices and quite heavy use so as long as it can handle that. I had decided buying a different router might be the next thing to try so I'd appreciate that. Happy to return the routers I end up not using.
on 08-10-2020 10:42 AM
on 07-10-2020 08:05 AM
on 05-10-2020 07:39 PM
Only got round to setting up the new router yesterday due to work and not having noticed the problem till the day before so was holding off.
One day after router change the same issue today. Again changing the DNS server reconnected straight away.
on 23-09-2020 09:18 AM
on 23-09-2020 08:10 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
Would you like me to send a replacement router for testing?
on 22-09-2020 08:53 PM
Yes as I said changing the DNS server does reconnect and fix the problem but it does return and then switching dns servers back again reconects and fixes the problem the next time.
on 22-09-2020 01:38 PM
22-09-2020 08:34 AM - edited 22-09-2020 08:34 AM
Have you turned the router off 30 mins? see if a new connection helps
Also might be worth testing with a different set of DNS servers :
Cloudflare, google, quad 9, etc.