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No Internet even after live date

Bs2021
First Timer
Message 3 of 3

Talktalk promised the Internet should work on go live date. However almost 48 hours later its still flashing Amber. I have resettled the broadband countless of times. Can someone help me with this please! 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Bs2021

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @Bs2021,

 

Can you ensure that the cable that connects the router to the phone socket is firmly attached.

 

Can you ensure that you have used the new cables and microfilter (if required) supplied with your router to connect it to the phone socket.

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.