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No Internet .

Rickasabl
Chatterbox
Message 9 of 9

Hello. I go live on 13th October. I have Internet in the morning. But afternoon its disappeared. Last Thursday I chat with support they say something wrong with configuration. So they will pass it to SMC service management centre and it give my reply in 72hours. I still did not get reply and have no Internet. Everything connected how it should be because I have Internet for couple hours just then it gone. Now its amber/white flashing light on my broadband.

Thank you in advance if someone could advice me. 

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8 REPLIES 8

Message 1 of 9

Hi Rickasabl

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 2 of 9

Hello. Yes please. And if possible I wish to get it as soon as possible. 

 

Thank you

Message 3 of 9

Hi Rickasabl

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

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Message 4 of 9

Could you send me new broadband? Maybe it will resolve issue? Its already week without Internet. And nobody taking serious actions. 

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Message 5 of 9

Hello. I'm Not at home at the moment I'm at work. And we don't have phone at home. So I can't check it. 

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Message 6 of 9

Hi Rickasabl

 

Thanks for updating your Community Profile.

 

I've completed a line test which has detected a possible fault with the landline service. Do you have dialtone, can you make and receive calls?

 

Thanks

 

Debbie

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Message 7 of 9

Hello. I updated the profile. 

 

 

Debbie-TalkTalk
Support Team
Message 8 of 9

Hi Rickasabl

 

I'm sorry to hear this.

 

Please can you add your TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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