on 21-09-2021 03:50 PM
Hi, my internet went down 9 days ago. I ran the online test and this was the result.
"We’ve run a test and found a problem between the exchange and your home which needs an Openreach Engineer to fix.
We have booked the engineer who will be sent to fix the fault. You don't need to be at home and we will update you once they have completed the job.
We are working as fast as we can to fix the problem. It should be resolved in 2-3 working days."
How long should I wait before churning the service and moving across to cable?
on 23-09-2021 06:08 AM
Openreach have now provided the below update.
This fault is part of a major service outage, 208 lines are affected. The engineers are already working to resolve this fault. Further updates should be available on 01/10/2021
I'm really sorry for the delays. This is in hand with Openreach and they are working to resolve this as quickly as possible.
on 22-09-2021 01:32 PM
We are still waiting on updates from Openreach so I have requested additional information and I will post back as soon as I receive this information.
on 22-09-2021 07:19 AM
on 21-09-2021 04:19 PM
The issue is still in hand with Openreach. There is an outage on the openreach side and your line is affected.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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