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No WiFi calling only at home working fine in other locations

PaulinaOkoro
First Timer
Message 3 of 3

Hi, the WiFi calling is not working when I'm at home on both mine and my husbands phone. It works fi e in otherocatins and connects automatically. I have tested it on the airplane mode, and it works then. I have a very poor network at home and yest the WiFi calling is still not picking up. In other locations even if my network is very good WiFi calling takes over, except at home. I'm using Samsung galaxy s9 plus and router is Hg633.

 

 also we have started a new contract with talk talk around 4 months ago but we have not received a new hub. Our hub came with the original contract 5 years ago. In general the service we get is quite poor for what would be expected of the fiber broadband. Very slow speeds, deopinng video calls and no wifif calling. 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Paulina,

 

Just to confirm, are you still experiencing slow speeds at the moment?

 

Can you please update your community profile to include your:

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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martswain
Philosopher
Message 2 of 3
You only get a new hub if you upgrade from normal ADSL broadband to fibre.


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