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No broadband and useless canned responses from support!

mi-kon
Team Player
Message 2 of 2

So I've had no broadband since yesterday, which is a big deal for me as I have to self-isolate and work from home, so have to use my mobile data so far for video calls. But I get it, things happen. What is really annoying is that I've received 6 text messages contradicting each other in 2 days (check the screenshot if you don't believe me)

Screenshot 2021-10-08 at 12.25.28.jpg

 

and after a number of useless chats with canned responses ("as soon as possible", "24-72 hrs from whenever") I still have no idea whether anyone is working on this issue and when I really can expect it to be fixed. I obviously cannot rely on such kind of service for anything.

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1 REPLY 1

Chris-TalkTalk
Support Team
Message 1 of 2

Hi mi-kon,

 

I'm sorry for any confusion, the issue appears to be linked to an outage affecting multiple customers, is your telephone service also affected?

Chris

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