on 03-06-2020 10:03 AM
I have had no broadband internet since yesterday – I restarted the router multiple times (including after overnight switch off), and checked all connections, made sure I'm accessing the right network, etc. No previous problem and the landline is working. I tried the Service Status test button but it either hung up or returned an error message.
It does not seem to be possible to report a fault other than by this public post or a chat - I tried the latter, and had very polite interactions but no relevant helpful information e.g. about known problems in my area, and a number of irrelevant suggestions, and I am not clear whether the problem will be reported via the chat route. This is poor customer service – I fully understand delays under the current circumstances, but having no clear route to reporting an issue, and web pages sending me around in an unhelpful circle, is very frustrating.
on 04-06-2020 05:52 PM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.
Are you still experiencing this fault?