on 17-12-2020 04:52 PM
Hub has been switching to orange flashing light for a few days. Initially it would reboot & work after completing live connection test but today it just stays on flashing orange light after many attempts to restart & run tests
on 04-01-2021 08:09 AM
I'm really sorry for the delay. I've booked the engineer for tomorrow morning (January 05 2021, 08:00-13:00), please let us know how you get on
on 31-12-2020 05:49 AM
I have had no broadband since 17th December and TalkTalk have done nothing about it.
on 24-12-2020 09:03 AM
Staff will not be back now till next week, @Stucy.
Phone help 03451 720046 and Chat still available.
Hours advertised and link here:
23-12-2020 08:27 AM - edited 23-12-2020 09:14 AM
on 23-12-2020 08:09 AM
on 21-12-2020 11:06 AM
Apologies, we're only able to provide support on the Community. I will send the Private Message again now. Please do not post any personal information on the Community, reply via Private Message only.
on 18-12-2020 07:33 PM
Yes, what do you need to know to book an engineer visit? This would be so much easier if I could just call you guys. I've been trying to sort this out for days. I am on call 24/7 & need a reliable internet provider for my job. I will need to change providers I'd this issue is not resolved ASAP.
on 18-12-2020 01:39 PM
on 18-12-2020 10:32 AM
I'm sorry to hear this.
I've completed a line test which has detected a possible fault and Openreach are requesting that we arrange an engineer visit.
Is the router currently connected at the test socket?
on 17-12-2020 05:43 PM
See if Chat can advise you, @Stucy.
They may be able to run a check on your line if you can't use Service Centre yourself.
You can reach them from this page:
Staff may reach your thread before the weekend, but otherwise you are unlikely to hear back from them before Monday.
It will help speed things up if you complete your community forum profile details so that they can identify your account.
Please go via your avatar/name; settings; launch profile wizard; make sure you put in your Talktalk landline phone number and a fallback mobile phone number; click finish to save.