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No broadband orange flashing light

gary t1
Team Player
Message 58 of 58

My broadband has been off since mid afternoon.

I have an orange flashing light.

I've done the 30 Min unplugged I've also reset, all devices are connected but no internet.

I've done the online line test but just states problem is indoors, nothing has changed with the setup.

I've also tried a new filter.

Any advice would be helpful.

Tia

 

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57 REPLIES 57

gary t1
Team Player
Message 41 of 58

i seem to be having a few new issues.

Saturday morning internet was off and twice since it has just randomly gone off, the last time being around 8:50pm Sunday.

a quick reset seems to cure it but I've never had regular switch offs like this before.

hoping you OCE guys could take a look or give some advice.

i did have to reset the router several times with regards the last problem,  this was during the chats with south African helpline, just wondering if there is a setting that's not right and the router is timing out, some years back im fairly certain it was timing out at the exchange but i cant be certain and bearing in mind its been fine since they turned it back on at the exchange earlier in the week.

im not sure what time the second switch off was but when i rebooted after the first one it was around 9am, the last one, tonight was also around 9pm, might this have a bearing on what is happening.

tia gary.

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Message 42 of 58

Hi Gary

 

I'm so glad to hear that this fault has been resolved, thanks for letting us know.

 

Debbie 🙂

Message 43 of 58

Engineer has been and all is working fine.

The problem was they have been changing Huawei boards for Nokia boards at the exchange and several hadn't been reset.

Thank you all for your help.

Message 44 of 58
Thank you Karl.

Message 45 of 58

Fingers crossed 🙂

 

Please let me know if you require any assistance after the engineer has attended.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 46 of 58
Thanks Karl.
Hopefully sorted tomorrow.

Message 47 of 58

Hi

 

I can see there is no connection currently, and a fault is logged with openreach for investigation.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 48 of 58

a couple of neighbors have the same issue, both are on sky broadband, same road and went off around the same time yesterday.

Got back on chat and after going through the same tests all over again they are getting an engineer out on Tuesday.

Hopefully resolved from there.

Message 49 of 58

On the D-link, it connects the same as the new router, all WiFi is connected to all devices and all hardwired devices.

I was on chat twice and they went through all the same procedures, reset, test box etc.

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Message 50 of 58
Looks like that supports VDSL

Message 51 of 58
The old one is D-link dsl-3782
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Message 52 of 58

Thanks, I'm fairly certain I used the old router, which was on fast broadband or similar, on the fibre when I switched over, I'm sure whoever I spoke told use that till the new router arrives but that it wouldn't quite have the speed but I might be wrong, just don't see it being the router, we'll see.

Message 53 of 58
Yep, assuming you are now on fibre, if your old router was from before you had fibre then it may not work. Old broadband before fibre was ADSL, fibre is VDSL, so whatever router you try to use now it has to support VDSL. All of the current routers that TalkTalk supply support both ADSL and VDSL, but many routers that are more than a few years old may well only support ADSL.

Message 54 of 58

@Skynet_TX wrote:

Hi,

 

There is a link to live chat from here


Thanks again,

I did find the chat and been on to them for about 2 hrs doing all the things I'd already done, test sockets etc.

There sending a new router but after my first chat I tried my previous router and the issue is identical, so I went back on and ran similar tests with the same conclusion, I just can't see it being the router.

My son puts in the new cables in this area, we checked the box outside and it was newly cables on the 29th July.

I don't know enough but can only guess router is broke and the old one won't work on new system(the older router is4 years old)

My wife is on the govt shielding list and has to work from home, so now can't work, I have to pretty much stay home as can't risk bringing the virus into the house, you don't realise how much you rely on it until it's not working, never really had issues in 15 years.

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Message 55 of 58

Hi,

 

There is a link to live chat from here

Message 56 of 58

Hi skyney_TX, 

Thanks for the reply, I'll try the test socket shortly but I'm 99% certain it's outside the property.

Open reach have been digging and adding new cables in the area for about a month, not to each house but from box to box.

Oddly enough my son works for the outfit that are doing the cabling.

I can't find the online chat, any chance of a link.

Thanks again.

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Skynet_TX
Community Star
Message 57 of 58

Hi @gary t1 ,

 

If your phone master socket has a test socket then that is one other thing you could try, that would at least prove that the fault isn't related to the wiring in your property, details here :  (https://community.talktalk.co.uk/t5/Articles/Your-guide-to-master-sockets/ta-p/2205432)

 

The staff on this forum won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff on this forum will be able to help next week if you are still having problems.