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No confirmation email

Kevg81
First Timer
Message 4 of 4

I recently upgraded to fibre 65 and received no confirmation email,I have no idea when this contract started,if I'm getting a new router,nothing.My account states that I'm on a fibre 65 contract but have seen no improvement with my connection,always seen to lose signal at night and this h

K.Guthrie
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3 REPLIES 3

Message 1 of 4

Hello,

 

I've run a test on the line which hasn't detected a fault. Can I just confirm, was the router powered down for a full 30 minutes as a router reboot wouldn't reset the session? Please can you also run a wired speed test please so we can see your current throughput speed.

 

Thanks

 

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Kevg81
First Timer
Message 2 of 4

I have updated my info and restarted the hub which is a Fast 5364-3

K.Guthrie
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Michelle-TalkTalk
Support Team
Message 3 of 4

Hello,

 

Have you tried powering down the router for a full 30 minutes and then retested the speed again? Which router are you currently using? (make and model)


 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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