on 29-07-2021 01:00 PM
I recently upgraded to fibre 65 and received no confirmation email,I have no idea when this contract started,if I'm getting a new router,nothing.My account states that I'm on a fibre 65 contract but have seen no improvement with my connection,always seen to lose signal at night and this h
on 02-08-2021 07:39 AM
I've run a test on the line which hasn't detected a fault. Can I just confirm, was the router powered down for a full 30 minutes as a router reboot wouldn't reset the session? Please can you also run a wired speed test please so we can see your current throughput speed.
on 29-07-2021 01:35 PM
Have you tried powering down the router for a full 30 minutes and then retested the speed again? Which router are you currently using? (make and model)
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.