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No connection after go live date

First Timer
Message 3 of 3

We were supposed to go live up until midnight on 07/08/2020 but we haven’t. All the wires are in correctly and the set up is right. We haven’t got any connection yet. We even received an email at about 4pm on the day saying that we should’ve gone live but we have nothing. 


Support Team
Message 1 of 3

Hi Bhavs_3,


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 




Community Star
Message 2 of 3

You must complete your community forum profile details for TT staff to identify your account,  @Bhavs_3.


Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 


Staff will reply during business hours Monday-Friday. 


It's best to wait for them to respond before posting further, to keep your thread moving forward in the workflow. 

Gliwmaeden2, a fellow customer.