on 18-08-2020 09:12 PM
Today was my Go Live date and internet started working in the morning itself. Everything was going smooth since morning.
Then suddenly in the afternoon internet stopped working and amber and white light flashing since then.
I tried restarting keeping 30 mins gap in between but still nothing. Please help!!
on 19-08-2020 01:38 PM
I've made a change here and an IP address is now showing as assigned. Can you try the connection now.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 19-08-2020 01:35 AM
18-08-2020 10:04 PM - edited 18-08-2020 10:06 PM
Hi @2906ankit ,
Did you receive a text/email to confirm your service had gone live ?. Are you able to log into the 'My Account' site to check the status of your activation ?
Can you ensure that you have used the new cables and microfilter (if required) supplied with your router to connect your router to the phone socket.
It would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').
For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.
You may get faster support from the live chat or by phoning up during opening hours.