on 15-04-2021 01:03 AM
i have had the internet set up, and i was told when the engineers left it should take 20 minutes to turn on, it has been a few hours and the only lights that light up are the power and wireless lights on the router
no internet connection, and the router selfhelp says that the wire isnt connected - despite the fact that it is, its the same setup that i had before i moved, which worked there, but isnt working now despite being moved,
i have had the go live email, so it should be working, but it isnt
what seems to be the problem? how can i fix it?
on 16-04-2021 01:16 PM
on 16-04-2021 12:39 PM
on 16-04-2021 09:49 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults. I have also completed a radius re sync.
Please can you factory reset the router using the pin hole reset for ten seconds and then let us know once the router has been switched back on again.
on 15-04-2021 01:42 PM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
15-04-2021 08:44 AM - edited 15-04-2021 08:45 AM
Hi @JennyHunter are things better now? have you tried a 30 minute router reboot this often improves things.
Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account.