No internet and no fix offered!

[temooriqbal]

Woke up this morning to a flashing orange light on the router. Ran a connection test - said there was a problem, but then offered no solution! This is unacceptable - talktalk will be losing a long-term customer if they can't fix this. Can someone contact me to help asap?

[temooriqbal]

Just one socket, and only the router connected

[Chris-TalkTalk]

OK thanks. How many telephone sockets do you have, do you have anything connected to your telephone socket(s) in addition to your router?

Chris

[temooriqbal]

I don't have a landline phone - this has never been a problem before. The router is flashing orange, but the connection test said 'your connection looks normal'. Please either advise what to do, repair the connection remotely, or send someone out asap today!

[temooriqbal]

I don't have a landline phone! I only have the phone line because it was a mandatory requirement for getting internet with talktalk at the time I registered

[Chris-TalkTalk]

OK thanks. Could you check your telephone line and let me know if there's a dial tone

Chris

[temooriqbal]

Done, I've added that as my alternative contact number

[Chris-TalkTalk]

Thanks for updating your profile but could you also please add your TalkTalk landline telephone number so that we can locate you on our systems

Chris

[temooriqbal]

Done! Please let me know what to do next

[Chris-TalkTalk]

Hi temooriqbal,

If you'd like assistance can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris