on 19-05-2022 07:58 AM
Woke up this morning to a flashing orange light on the router. Ran a connection test - said there was a problem, but then offered no solution! This is unacceptable - talktalk will be losing a long-term customer if they can't fix this. Can someone contact me to help asap?
on 20-05-2022 02:36 PM
on 20-05-2022 02:13 PM
on 20-05-2022 02:11 PM
When you will and wont be charged is outline here - Engineers charges
As you can see, you won't be charged if the problem is on Openreach maintained equipment, network, line etc. Please confirm that you agree to the terms and I'll book the engineer for the earliest appointment available
on 20-05-2022 02:05 PM
Well, I will say yes to accepting the charges in principle, but I will fight tooth and nail - with legal support if necessary - not to pay a penny to resolve an issue with TalkTalk's service.
Please send the engineer any time on Monday 23 May. If that's not possible, then any other weekday morning is fine.
on 20-05-2022 01:52 PM
OK, can you confirm:
I've also sent you a PM to confirm some other details
on 20-05-2022 01:41 PM
Sorry to hear that the new router hasn't resolved the problem. We can now arrange an engineer visit, if you'd like me to do this please let me know and I'll confirm some details with you
on 20-05-2022 01:26 PM
Hi, the new router arrived, but the problem is still the same - just a blinking orange light. Please advise me on what to do next!
This is fast becoming the worst customer experience I've ever had! I can't believe you'd strand someone without internet for this long without doing absolutely everything in your power to fix it!
on 19-05-2022 09:35 AM
I've ordered the router, it should be with you within a couple of days but will probably arrive tomorrow. There isn't really anything further that we can do until you've tested with the new router
on 19-05-2022 09:25 AM
on 19-05-2022 09:17 AM
on 19-05-2022 09:10 AM
on 19-05-2022 09:02 AM
on 19-05-2022 08:58 AM
Thanks, could you take a look at the following help article and let me know which type of master socket you have - Your guide to main phone sockets - TalkTalk Help & Support