on 27-08-2021 12:59 PM
Our fibre internet connection went down yesterday. Landline is still working ok. Router is showing solid orange light. I have conducted all the diagnostic checks.
The router when switched on flashes orange, then flashes orange and white then goes solid orange.
Can anyone suggest anything to help?
Answered! Go to Solution.
on 27-08-2021 03:19 PM
on 27-08-2021 02:50 PM
on 27-08-2021 02:36 PM
Sorry Chris, I should have given you a update on the router situation.
When I reboot the router - first it flashes orange (which I understand is normal), the flashes orange and white (which I understand means it is trying establish internet connection) then goes solid orange (where it usually should go solid white).
I contacted support via live chat this morning to request a router, and went through diagnostics. They were unwilling to send out replacement as from the information I provided the router is not faulty.
The specifically said because my router flashes orange and white before going solid orange, means to them they router is working correctly.
I now have to wait for a case manager to contact me within 5 working days.
on 27-08-2021 02:34 PM
on 27-08-2021 02:11 PM