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No internet connection after go live date

Tsukyo
Popular Poster
Message 2 of 2

I just been on a call this morning because my broadband was supposed to be live yesterday, until now I got no connection. I called technical support for assistance; we've done the checks but it seems that it cannot be resolved on her end. So, she is now escalated it to the case manager and I was advised that I have to wait for a maximum of 5 days 'til I could be reached out by them.

 

Now, my worries is that it will be over 20 days of my supposed "leave without penalty" if I have to wait that long. And I don' t want to pay for something that is not my problem!! I have been very stressed by having no internet and have to waste my time and days waiting for a good connection and now this? I am still hopeful that it can be fixed. But if I am gonna exceed 20 days waiting for a case manager. I will switch to another provider. 

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I'll answer in your other thread.

 

Karl.

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