on 06-01-2021 12:03 PM
My WiFi keeps disconnecting at least once a day for hours at a time sometimes. It's been off for over an hour now so my kids can't connect with their teachers for online learning. Also my landline has no dial tone so I'm unable to make outgoing calls and I can't receive any calls as it has a constant busy tone.
on 21-01-2021 09:45 AM
The line test is now showing a different fault type so I've logged this out to Openreach as a non-appointed Task. Openreach will investigate over the next 72 hours and may contact you directly
on 12-01-2021 06:38 AM
on 11-01-2021 04:11 PM
Thanks for trying that. The next step will be to arrange an engineer visit, if you'd like us to do this can you confirm:
I've also sent you a PM to confirm some other details
on 07-01-2021 08:54 AM
I'm sorry for the delay and also to hear this. I've run a test on the line now which has detected a loop fault which can sometimes be caused by internal wiring or equipment connected to the line. Does your master socket have a test socket? If it does then could you test the phone at the test socket with all other equipment removed from the line to see if there is a dial tone please?
on 06-01-2021 01:52 PM
@TSimao posts are answered "oldest first", if you keep posting you just knock yourself back in the queue.
Replies can take a day at busy times.
Alternatively call 0345 172 0046 to report your problem.
on 06-01-2021 12:56 PM
Talk-Talk like to have your profile upto date, things like...
Alternative contact number
Via this link.....
NEVER post personal details into these help forums.
Some, hopefully relevant, contact details....
I note the in-ability to make calls.