on 24-07-2020 03:24 PM
My internet has been down since yesterday evening. Contacted talktalk and the service centre said no problems on line must be a fault in my house. Checked everything and all my end is ok. Spoke to live chat and they said that they will check if theres any problem in my area.
on 29-07-2020 09:36 AM
on 28-07-2020 12:57 PM
on 27-07-2020 04:13 PM
on 27-07-2020 12:24 PM
on 27-07-2020 10:53 AM
Thank you. We received an update on Saturday afternoon to advise that the fault should be resolved. I've run a test on the line now which hasn't detected a fault. Could I just confirm, are you now able to connect?
on 27-07-2020 10:35 AM
Profile is all updated. Thanks. Spoke to customer service yestetday and they said that theres a problem with the caerphilly exchange. It may take 24-48 hours to get it back up to scratch.
on 27-07-2020 09:36 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
24-07-2020 07:23 PM - edited 24-07-2020 07:34 PM
Hi @gareth68 ,
Is your router plugged into the master phone socket in your home, if your master socket has a test socket then have you tried the router in that, that would prove if the issue is related to the wiring in your home.
Details on types of master socket, and if they have a test socket : https://community.talktalk.co.uk/t5/Articles/Your-guide-to-master-sockets/ta-p/2205432
Have your tried disconnecting any other devices that you have on your phone line, so the router is the only thing connected.
The TalkTalk staff on this forum are not likely to be around now until Monday, but if you can't get things sorted before then they will be able to look into this for you.
For one of the TalkTalk OCE's on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number & alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
EDIT : Just saw your other post from earlier in the day that possibly indicates a wider problem in your local area, so obviously no point in trying the checks above if you do believe it is a wider problem affecting the local network !