Get expert support with your Fibre connection.
on 08-12-2021 07:55 AM
Hi,
I have been having issue with not having any internet connection since 08/December around 2am. I was using the internet for browsing when I suddenly lost connection. The Sagem router just shows the amber flashing light, flashing about 1/sec. I have performed all the typical troubleshooting methods (power cycling, resetting, test socket) but to no avail there has been no resumption of an internet connection. I am relying on home broadband right now for working at home and contacting elderly parents who are quarantined. Broadband is vital right now as I have very poor mobile reception in my area. Hoping someone can help or advise further.
Regards,
Andy
on 15-12-2021 06:22 AM
Hi Animaa
That's great news, thanks for letting us know 🙂
Debbie
on 14-12-2021 04:20 PM
Hi, an update:
The new router just arrived and it works perfectly. Thank you kindly for your help.
on 08-12-2021 09:32 AM
Hi Animaa
No problem, please let us know how you get on.
Thanks
Debbie
on 08-12-2021 09:31 AM
Thanks a lot.
on 08-12-2021 09:16 AM
Hi Animaa
I have sent the router to the address linked to the telephone number in your Community Profile.
Thanks
on 08-12-2021 09:12 AM
Thank you Debbie
You can see my account details? Do you know my address right?
on 08-12-2021 09:08 AM
Hi Andy
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 08-12-2021 08:55 AM
Hi Michelle,
I've still no connection just the flashing ambient light. Unfortunately I can't check my dial tone because I have no phone and no other router as well. Please send a replacement router or can you please send a TT team member to check my failed connection?
Thank you kindly,
Andy
on 08-12-2021 08:18 AM
Morning,
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Do you have a dial tone? Do you also have an alternative router that you can test with? If not then we can send a replacement router for testing purposes.
Thanks