on 11-11-2021 08:20 PM
I have today "upgraded" to faster fiber service and the open reach guy left earlier on.
There are 3 solid green lights on the open reach modem, which he tells me is how it should be and confirms it is working, but the router cannot be set up as there is no internet connection coming from talk talk
I've re-cycled power switches, changed routers, plugged a laptop LAN port directly in to the router, and all of them do not receive an internet signal.
What next please?
Thanks in advance for the help.
on 12-11-2021 09:30 AM
on 12-11-2021 09:12 AM
12-11-2021 08:30 AM - edited 12-11-2021 08:32 AM
@Mondriver it sounds as if you have FUTURE FIBRE - DATA ONLY, not Faster Fibre.
In that case you will have to deal directly with the FUTURE FIBRE support team directly as I believe staff here do not, as yet, assist with Future Fibre issues.
If you can get online by alternative means "chat" opens at 0900, bottom of this page
Hopefully @Debbie-TalkTalk can also provide a phone number for the FF team.
PS. Check you have the cables in the correct place
on 12-11-2021 08:00 AM
I'm really sorry to hear this.
Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.