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No internet connection

Mondriver
Chatterbox
Message 9 of 9

Hi.

I have today "upgraded" to faster fiber service and the open reach guy left earlier on. 

 

There are 3 solid green lights on the open reach modem, which he tells me is how it should be and confirms it is working, but the router cannot be set up as there is no internet connection coming from talk talk 

 

I've re-cycled power switches, changed routers, plugged a laptop LAN port directly in to the router, and all of them do not receive an internet signal.

 

What next please?

Any suggestions??

 

Thanks in advance for the help.

 

 

 

 

 

 

 

 

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8 REPLIES 8

Message 1 of 9

Hi Mondriver

 

Thanks for your reply.

 

Please can you contact our Future Fibre Team using the chat linked in MartSwains post.

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Message 2 of 9

Thanks for the reply.

 

Yes...future fiber 150.

 

I'll try and get on the online chat with them as you suggest. 

They've started using eero routers, which is causing issues apparently.

 

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Message 3 of 9

Hi Mondriver

 

If you log into My Account which package is showing?

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Mondriver
Chatterbox
Message 4 of 9

I have no idea Debbie.

The router you guys sent can't establish any sort of connection.

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martswain
Philosopher
Message 5 of 9

@Mondriver  it sounds as if you have FUTURE FIBRE - DATA ONLY, not Faster Fibre.

 

In that case you will have to deal directly with the FUTURE FIBRE support team directly as I believe staff here do not, as yet, assist with Future Fibre issues.

 

If you can get online by alternative means "chat" opens at 0900, bottom of this page

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

Hopefully @Debbie-TalkTalk can also provide a phone number for the FF team.

 

PS. Check you have the cables in the correct place

 

https://community.talktalk.co.uk/t5/Articles/Set-up-your-Wi-Fi-Hub-for-Future-Fibre/ta-p/2554261

Message 6 of 9
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Mondriver
Chatterbox
Message 7 of 9

Hi Debbie 

 

Will do, but my landline has been disconnected as it's a fast fiver service only.

 

I'll update my profile though as requested 

 

 

 

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Debbie-TalkTalk
Support Team
Message 8 of 9

Hi Mondriver

 

I'm really sorry to hear this.

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

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